Our Commitment

At W.Rubens, your satisfaction matters. We aim to make the returns process simple and seamless, ensuring you’re completely happy with your purchase. As part of our ongoing commitment to exceptional client care, we’ve designed our return policy to be clear and straightforward.

Definitions

  • Company, We, Us, Our: W.Rubens Limited, located at Unit A4, Bounds Green Industrial Estate, Ringway, Bounds Green, London, N11 2UD, England.
  • Goods: Items offered for sale on our Website.
  • Orders: A request by you to purchase Goods from us.
  • Website: https://wrubens.com.
  • You: The individual accessing or using our service, or the entity on whose behalf the individual is accessing or using our service.

Returns

You can return any eligible item within 14 days from the date you received it. To qualify for a return, items must be:

  • In their original, unused condition
  • Complete with all original tags and packaging

If more than 14 days have passed since you received your order, please contact us at ca**@*****ns.com. We’ll always do our utmost to assist you.

Please note: Sale, discounted, customized, personalized, or hygiene-sensitive items cannot be returned.

How to Return an Item

  1. Submit your return request or email us at ca**@*****ns.com, providing your order number and reason for return.
  2. Securely pack the item in its original packaging.
  3. Ship your item to:

W.Rubens Limited
 Unit A4, Bounds Green Industrial Estate
Ringway, Bounds Green
London, N11 2UD
England

Alternatively, we can arrange a courier service to collect the item on your behalf. Please contact us directly to arrange this.

Refunds

Once we receive and inspect your returned item, we’ll email you confirmation of receipt along with details of your refund approval or rejection.

Approved refunds will be processed immediately and credited back to your original payment method, typically within 1–3 working days.

Late or Missing Refunds

If your refund hasn’t appeared yet:

  • First, double-check your bank account.
  • Then, contact your credit card provider, as refunds may take some processing time.
  • Finally, check with your bank directly, as processing times vary.

If, after these steps, your refund still hasn’t been received, please email us at ca**@*****ns.com.

Exchanges

We only exchange items if they arrive defective or damaged. To initiate an exchange for the same product, please email ca**@*****ns.com and send your item to the address provided above.

Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit upon successful return. If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Questions or Assistance

If you have any questions regarding our returns or refunds process, please contact us at ca**@*****ns.com.

Thank you for choosing W.Rubens Limited—we value your continued support and loyalty.