W.Rubens Policy
Privacy & Cookies Policy
W.Rubens is committed to protecting our customers’ privacy. This notice explains what information we collect about you, how we use it, who we may share it with, and the rights you have in relation to your personal data.
Account, order, billing, delivery, communication, review, cookie, and site usage information.
To process orders, manage accounts, provide support, improve our Site, prevent fraud, and meet legal obligations.
You can manage marketing preferences, cookie settings, and exercise your data protection rights.
About This Privacy Notice
W.Rubens Limited (“W.Rubens”, “we” or “us”) is the data controller of the personal data collected via or in connection with W.Rubens.
This Privacy & Cookies Policy explains how we collect, use, protect, and share your personal data when you use our Site, purchase from us, contact us, or interact with W.Rubens.
What Personal Data Do We Collect About You?
Data is collected when you provide it to us directly and through your use of the Site. This information may include:
- Information you provide to us when you use our Site, including your name, contact details, gender, product reviews, and any information you add to your account profile.
- Transaction and billing information if you make purchases from us or using our Site, including payment and delivery information.
- Records of your interactions with us, including if you contact our care service or interact with us on social media.
- Information collected automatically using cookies and other tracking technologies, including which pages you viewed and through what link you accessed the Site.
What Do We Use This Personal Data For?
In line with applicable UK data protection legislation, W.Rubens will hold and manage your personal data in the following ways:
- To fulfil your order and maintain your online account.
- To manage and respond to any queries or complaints you may have.
- To improve and maintain the Site.
- To monitor Site usage.
- For security purposes, including investigating fraud and, where necessary, protecting ourselves and third parties.
- To comply with our legal and regulatory obligations.
Our Legal Basis for Processing Your Data
In accordance with the GDPR, we rely on the following legal bases to process your personal data:
- Contract: We process your personal data to establish a contract with you, or to take steps before entering into a contract with you. For example, where you have made a purchase with us, we use your personal data to process payment and fulfil your order.
- Consent: We process your personal data where we have obtained your consent. For example, where you contact us with a query, add optional information to your account profile, or consent to receive marketing from us.
- Legitimate interests: It is in our legitimate interests as an e-commerce provider to maintain and promote our services. We use information to better understand our customers, improve the Site, tailor your experience, and make the products and offers shown to you more relevant.
Marketing
We love to communicate with our customers. Depending on your marketing preferences, we may use your personal data to send you marketing messages by email or post. Some messages may be tailored to you based on your previous browsing or purchase activity and other information we hold about you.
If you no longer want to receive marketing communications from us, or would like to opt back in, you can change your preferences at any time by contacting us or updating your settings in your account.
Who Do We Share This Personal Data With?
We share customers’ personal data with third parties in the following circumstances:
- With our suppliers and service providers working for us, including payment processors and delivery companies.
- With our professional and legal advisors.
- With third parties engaged in fraud prevention and detection.
- With law enforcement or other governmental authorities, including to report fraud or respond to a lawful request.
Security
This Site ensures that data is encrypted when leaving the Site. This process involves converting information or data into a code to help prevent unauthorised access.
This Site follows secure methods to help protect credit and debit card transactions. Encryption methods such as SSL are used to protect customer data when in transit to and from this Site over a secure communications channel.
Cookies
What Are Cookies and Similar Technologies?
Cookies are small text files that are placed on your computer by websites that you visit. Our Site uses cookies to enhance your experience, analyse traffic, and support advertising personalisation and measurement.
Our Site uses cookies and similar technologies to provide certain functionality, understand and measure performance, and deliver targeted advertising.
We also use tracking pixels in our marketing emails. These pixels tell us if, and when, you opened an email from us. We use this information to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns.
You can disable tracking pixels by changing your email settings to block the loading or display of external images.
How to Manage Cookies
Some cookies are strictly necessary to allow you to use the website and its features, such as storing items in your basket. Without these cookies, certain features cannot be provided, which may impair the functionality of the website and affect your ability to shop on our Site.
You can select the cookies you would like this website to store on your device by changing your browser settings. Each browser allows you to restrict or block cookies in different ways.
Details on how to manage cookies in each browser can be found on the ICO website: ICO cookie guidance.
Within most browsers, you can use private browsing modes that typically do not save local data associated with the session, such as cookies. These are usually deleted when you close all private browsing windows.
You can also install a browser add-on to opt out of Google Analytics in your browser across websites: Google Analytics Opt-out Browser Add-on.
Your Rights
You have certain rights in respect of your personal data, including the right to access and correct your personal data and, in specific circumstances, to transfer your personal data to another entity in a commonly used format.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware that there are limitations to these rights, and there may be circumstances where we are not able to comply with your request.
To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, please contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
Contact Us
If you have any queries on any aspect of our Privacy & Cookies Policy, please contact us using the details below:
Unit A4, Bounds Green Industrial Estate, Bounds Green
London, N11 2UD
England
Email: care@wrubens.com
Questions About Your Privacy?
If you have any questions about this Privacy & Cookies Policy, your personal data, marketing preferences, or cookie settings, please contact W.Rubens Care.
